Frequently asked questions.
- Cremation and Burial Services
- Funeral Services
- General Questions
- Planning Ahead
- Pricing & Policies
- Support & Guidance
We value your feedback. You can provide comments through our website or speak directly to our team.
Our team is available 24/7. Call our emergency line, and we’ll guide you through the next steps.
No, all costs are transparently outlined in our packages. You’ll know exactly what’s included and what additional options are available.
Yes, we offer flexible payment plans to make our services accessible to everyone. Contact us for more details.
You have a 30-day cooling-off period during which you can cancel your plan and receive a full refund. After this period, your bond cannot be withdrawn prior to death except under specific circumstances
A Will is not required in order to enjoy the benefits of a prepaid funeral plan, but it is often a good idea to organise when you’re getting your affairs in order. We partner with Hutch Legal in NSW, who offer legal services specialising in Wills and Estate matters.
Choose someone you trust to handle your estate. This could be a family member, friend, or solicitor. Ensure they are organised, capable, and willing to take on the responsibility.
Yes, but your funeral director needs to agree to the changes. Please remember if you do change your original agreement, there may be additional costs.
If you pass away while travelling, your family or travel companions should contact your funeral director immediately so arrangements can begin without delay.
From there, the funeral director will coordinate the necessary steps, including working with local funeral homes, arranging the safe transfer, and ensuring all required documentation and procedures are completed properly. This helps ensure everything is managed smoothly, no matter where the death occurs.
If a passing occurs at a nursing home, the registered nurse (RN) or on-site medical staff should be notified first. They will confirm the passing and complete the required Life Extinct documentation.
Once this has been done, your family can contact your chosen funeral director to begin arrangements, including bringing you into care and planning the service.
If the passing occurs at home, a doctor or appropriate medical professional will need to attend to confirm the passing and complete the necessary documentation. After this has been issued, your family can then contact the funeral director.
If the passing occurs in hospital, hospital staff will manage immediate care. If the hospital has a mortuary, you will be transferred there and cared for until arrangements are made. If a mortuary is not available, the hospital will contact the funeral director directly to arrange an immediate transfer into care. Once the required medical paperwork is completed, your family will then liaise with the funeral director to proceed with arrangements.
Yes, direct cremation can be included as part of a pre-paid plan, giving you peace of mind that your wishes will be fulfilled.
This is entirely up to you. Some families choose to include the ashes as a central element of the service, while others opt for a framed photograph or another meaningful item.
A direct cremation is a simple, unattended cremation with no service. It’s an affordable option that allows families to hold a personalised memorial service at a later time.
Cremation involves reducing the body to ashes, which can be kept, scattered, or buried. Burial involves placing the body in a coffin or casket and interring it within a cemetery or other designated site.
Flowers can add beauty and warmth to a service, but they are not mandatory. You can also include personal mementos, photos, or letters to honour your life in a meaningful way.
A funeral service is held before the cremation or burial and includes the presence of the coffin. A memorial service takes place after the cremation or burial and can be held at a variety of venues, with or without the ashes present.
We can arrange transport for immediate family members upon request. Speak to our team for more information.
Yes, we are proud to offer eco-friendly options, including green burials and sustainable urns. Speak to our team about our environmentally conscious choices.
Yes, Australian Funeral Plan offers fully customisable funeral services. Whether you’d like specific music, readings, or themes, our team will work with you to create a personalised service.
We recommend reviewing your plan every few years or whenever there are significant changes in your circumstances, such as moving, acquiring new assets, or a change in family dynamics.
If you have moved interstate or are planning on moving away from your current area, please reach out to Australian Funeral Plan. We work with a wide network of funeral directors and may be able to transfer your policy to another funeral director at your new location without incurring any additional fees.
A pre-paid funeral allows you to lock in today’s prices by paying upfront, helping protect your family from future cost increases and unexpected expenses. In contrast, funeral insurance involves ongoing payments that can add up over time and may ultimately cost more in the long run. With Australian Funeral Plan, you can choose a clear, upfront approach that offers certainty, value, and peace of mind.
